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Please Update Your Password

We'd like to let you know that we've implemented a new, more secure identity management platform for user accounts and you may notice a difference in your login experience. As a result, all existing user passwords must be reset. We will be publishing a new webpage soon that will explain more about the new user account system.

External Labs: If you typically use the data portal to upload lab data, please reset your password for the account that you have been using, and do not create a new account. Once you have changed your password and are logged in, reopen the data portal link that you would typically use. If you encounter any issues, please let us know.

To reset the password for an existing account:

  1. Click the "Sign In" link on https://data.neonscience.org 

  2. Click the "Don't remember your password?" link at the bottom of the sign-in dialog

  3. Enter the email address that was used to set up your account and click "Send E-Mail"

  4. You should receive an email with the subject "Reset your password" from dataportalsupport@battelleecology.org within 5-10 minutes (be sure to check your Junk / Spam folders)

  5. Follow the link in the email to choose a new password, which must meet the following requirements:

    • 8 or more characters in length

    • 1 or more lower case letters

    • 1 or more UPPER CASE letters

    • 1 or more special characters (!@#$%^&*)

At this point, you should be able to access your NEON Data Portal account.

If you have not received your reset email after 30 minutes, create a new account:

  1. Click the "Sign In" link on https://data.neonscience.org 

  2. Click the "Sign Up" tab at the upper right of the sign-in dialog

  3. Enter the same email address that was used to set up your original account. You must use the same email address to recover your prior permissions.

  4. Enter a new password using the guidelines in #5 above

  5. Enter your first and last name and check the box indicating that you have read the terms and conditions

  6. If presented with a "Authorize App" dialog, click the green checkmark

  7. Review your account info, providing any relevant information, and click "Save" at the bottom of the page

You should be logged in at this point. Please be sure to check that you have the same permissions as before. If you do not, please contact us for assistance.

Features of the new account platform include:

  • The ability to easily view, edit, download, and delete your user information as recommended by the European Union General Data Protection Regulation (EU GDPR) guidelines.

  • A profile page you can customize to let us know which data products and field sites you're most interested in - in the future, this will help us tailor our communications to you about those data products or sites.

  • A future enhancement includes the ability to opt in or out of NEON newsletters through your user account, instead of signing up separately.